Taking care of you doesn't finish at your hotel after a tour.
If, while you're in Melbourne (and you've taken a tour with us) you need help from a local - just call.
For instance:
- Where to find, see, or buy something
- Back up your digital camera card
- Where to get photos printed
- Just plain got yourself lost
or even when you're stuck with a -
- "Do they really do that here" type of question.
We're not kidding
and this is
not marketing hype.
If you've taken a tour with us and you get stuck, or in a pickle and need our help, all you need to do is call. If we can help - we will. You can pay us by telling your friends back home about our tours.
Don't forget that many hotel concierge' are absolute magicians at this, so don't discount them as a first call.
Shopped a bit too much - leave it to us!
We once got stuck at Heathrow Airport, with excess baggage and a VERY officious "customer service representative" who wanted 600 British pounds to get a suitcase back to Australia. If we can help you avoid that, we'll be very happy.
If you're at the Airport and get stuck with an excess baggage bill, take your heavy, extra case out of the system, go to a phone, call us and we'll arrange for our freight people to get your excess baggage back home at the cheapest rate we can find.
We used to bring 40 foot containers into Australia, so we have a few contacts in air and sea freight.
Your case (or package) will be securely boxed to protect it, before being sent home to you. The cost will be on a strictly out-of-pocket basis, plus 5%.
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